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We want you to be completely satisfied with your purchase. If something’s not right, we're here to help.

✅ 30-Day Return Window

You have 30 days from the date you receive your order to request a return.

After 30 days, unfortunately, we cannot accept your return.

📦 Return Eligibility

To be eligible for a return:

• Items must be unused, unopened, and in their original packaging
• The product must be in the same condition you received it
• A receipt or proof of purchase is required

💬 How to Start a Return

1. Email us at info@commercialcleaningmachines.co.uk with your order number and reason for return.
2. Once your return is approved, we’ll provide return instructions, including the correct return address.
3. Do not send any items back without prior approval — unauthorised returns will not be accepted.

If your order is unfulfilled, then yes you can make changes or cancel the order. Contact our team to make changes or request a cancelation.

If your order has been fulfilled, we are unable to make any changes or cancel the order. The item is already with our couriers and has left our warehouse.

Yes, we can ship products to most locations around the world.

To get a quotation for international shipping, please contact us directly.

Check all of your emails from us, once your order has been fulfilled, tracking details and a link to track will be sent by email.

Alternatively, login to your account, navigate to your recent orders and select the order you would like to track.