CCM / HELP & FAQs
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Find the essentials on orders, delivery and support. Search below or jump straight to the topic you need.
Dronfield · Sheffield · Chesterfield & surrounding areas
A LITTLE HUMAN HELP?
We’re here
when you need us.
Can’t find the answer? Talk to the CCM team about your order, your machine or your next job.
Contact CCMBrowse all answers below.
Orders
What payment methods do you accept?
All Major Credit and Debit Cards
Paypal
Cash
Bank Transfer
What is your return policy?
We want you to be completely satisfied with your purchase. If something’s not right, we're here to help.
✅ 30-Day Return Window
You have 30 days from the date you receive your order to request a return.
After 30 days, unfortunately, we cannot accept your return.
📦 Return Eligibility
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- The product must be in the same condition you received it
- A receipt or proof of purchase is required
💬 How to Start a Return
- Email us at info@commercialcleaningmachines.co.uk with your order number and reason for return.
- Once your return is approved, we’ll provide return instructions, including the correct return address.
- Do not send any items back without prior approval — unauthorised returns will not be accepted.
Can I change or cancel my order?
If your order is unfulfilled, then yes you can make changes or cancel the order. Contact our team to make changes or request a cancelation.
If your order has been fulfilled, we are unable to make any changes or cancel the order. The item is already with our couriers and has left our warehouse.
Shipping
Do you ship internationally?
Yes, we can ship products to most locations around the world.
To get a quotation for international shipping, please contact us directly.
How can I track my order?
Check all of your emails from us, once your order has been fulfilled, tracking details and a link to track will be sent by email.
Alternatively, login to your account, navigate to your recent orders and select the order you would like to track.
Machines & services
How do I arrange a repair or service?
Visit our machine repairs or servicing page to send an enquiry. For workshop help or an on-site visit, call 01246 903983.
Can I try a machine before choosing?
We offer free demonstrations and site surveys in Dronfield, Sheffield, Chesterfield and surrounding areas. Tell us about your site and arrange a demonstration.
Where can I find spare parts?
Use Part Finder to find your machine and browse its parts drawings. If you need help identifying a part, contact the team with the make and model.
Where is the showroom and when is it open?
Find us at Units 3 & 4, North House, Callywhite Lane, Dronfield, S18 2XR. Opening hours are Monday–Thursday, 10am–4pm, and Friday, 10am–2pm. We’re closed at weekends and on bank holidays. Get directions and visit details.
Send us your question and we’ll help you from there.